Wheat Cloud · Support Center
Help & Support
For authorization, data sync, feature questions, or issues with the Wheat Cloud Amazon seller ERP, contact our support team through the channels below.
Contact channels
Reach us by phone, email, or messaging for authorization help and day-to-day product support.
Phone support
Best for urgent issues and onboarding questions.
Please reach us via the contact entry at the bottom-right of the site.
Email support
Best for detailed problem reports and screenshots.
Please reach us via the contact entry at the bottom-right of the site.
WeChat support
Add our support WeChat for one-to-one assistance.
Use the contact entry at the bottom-right of the site.
Service hours
Priority response on business days; we continue follow-up during peak periods and time-zone gaps.
Frequently asked questions
Quick answers about authorization, data scope, and product capabilities.
- How do I authorize Wheat Cloud to access my Amazon store?
- Sellers must complete explicit authorization on Amazon Seller Central before Wheat Cloud can obtain operating data via the Amazon Selling Partner API. No store data is accessed before authorization.
- What data does the application access?
- Only data necessary to enable ERP functionality—such as product information, orders, sales, inventory, and refund, fee, and settlement-related data.
- What does Wheat Cloud provide?
- Order management, product management, inventory monitoring, sales statistics, financial accounting, and business analysis, plus coordination for customs and tax-related trade workflows.
- Does it support multiple stores?
- Yes. Sellers can view and manage orders, order status, and sales status across different stores from one place.
- How is my data protected?
- The system accesses, stores, and processes data in accordance with Amazon Selling Partner API data protection and security requirements, and only within the authorized scope.
- What should I do if sync or features fail?
- Contact us by phone, email, or WeChat on this page. Please include your store, the issue symptoms, and when it occurred so we can help troubleshoot.
Support scope
This help page serves Wheat Cloud Amazon seller ERP users—covering authorization guidance, feature explanations, data-sync questions, and daily usage support. For full product details, visit the product page.